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This often results in a lack of attuned listening and engagement with the patient when a patient does not feel heard this often triggers yet another internal trauma response, the origin of which is sourced in childhood attachment disruption and feelings of not being seen let alone important enough to spend that extra time with or go the extra mile.Įven as the individual recovers from successful allopathic medical treatment, there are many devastating emotional consequences such as depression, isolation, and grief related to multiple losses such as time with children, marital stress, body image, and level of functioning. Often, pituitary patients have to wait for long periods in order to receive an accurate diagnosis, simultaneously experiencing the frustration of very limited one-on-one time with physicians who are themselves working within a rigidly structured time-frame which includes daily quotas for seeing patients. For many, these struggles are often exacerbated as they search for the help, understanding, and answers to the puzzle of what is happening inside their body as well as externally in the medical community to which they are looking for help. The myriad of losses and traumas that individuals experience begin long before they encounter the medical community, as they grapple with confusing changes occurring in their body, emotions, or thought process. Jon Anton & Howard Lee $49.The pituitary gland plays a vital role in many aspects of one’s physiology and health consequently the vast impact of pituitary tumors and diseases is profound, significantly affecting the mind, body, and spirit. Coaching Contact Center Agents – by Dr.Selecting a Teleservices Partner: Sales, Service, Support and Fulfillment – by Dr.Integrating People with Process and Technology: Gaining Employee Acceptance of Technology Initiatives – by Dr.Benchmarking at its Best for Contact Centers – by Bruce Belfiore and Dr.Jon was selected for the industry’s “Leaders and Legends” Award by Help Desk 2000. Jon was named to the Call Center Hall of Fame. Jon by selecting him as an Original Pioneer of the emerging call center industry. In August of 1996, Call Center Magazine honored Dr. Jon’s Business Intelligence” in the Call Center Manager’s Report. Jon’s Industry Statistics” in Customer Interface Magazine, and “Dr. Jon’s Benchmarks” in Call Center News, “Dr. Jon authored the following monthly publications: “The Purdue Page” in Call Center Magazine, “Dr. He started the benchmarking database which is now managed by BenchmarkPortal. He published many books, white papers and case studies on contact center topics and was a pioneer in research of best practices in the customer contact sector. Jon Anton was an adjunct professor at Purdue University and director of benchmark research at the Center for Customer-Driven Quality.
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If you have interest in the Genesys platform, this book gives you some clues.” - Carlos Gonzales, Monterrey, NL, Mexicoĭr.
#LISA SCHWARTZ CRM BOOK PROFESSIONAL#
Either if you are a IT professional or a CSR for a Contact Center. “I am convinced that executives, as well as customer service managers, will be inspired by this book.” - Martin Karlsson, President, Channel Integration and CTI, Nordea AB “Finally, a book dedicated to interpreting the “hype’ about CRM to the reality of CRM.” - Anita Rockwell, Manager of CRM Business Intelligence, The Rockwell Group, LLP Everyone wants to better manage their valuable customer relationships.” - Colleen Kifner, Franklin Consulting Group “CRM is the new craze at companies large and small. “Customer Obsession is a clear roadmap for implementing an effective CRM strategy that delivers bottom-line results.” - Bill Grabe, Partner General Atlantic Partners
#LISA SCHWARTZ CRM BOOK PASSWORD#
All books ordered will be sent to the client via email with a link to the e-book, and a password to download a copy.